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Last Updated: 03/09/2026
in My Loan is Transferring
I received a letter from you about my loan transferring to a new servicer. What does this mean? Once your loan transfers, your new loan servicer will begin handling your loan payments and the ongoing management of your loan. You will need to be...
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Last Updated: 03/09/2026
in My Loan is Transferring
My loan is transferring to you. What does this mean? If you’ve received a notice that the servicing of your loan will transfer to us, rest assured, the terms of your loan agreement will not change due to the transfer. On your transfer date, we...
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Last Updated: 03/09/2026
in Newly Closed Loans When will I receive my first billing statement? If your loan just closed, please look out for your first statement in the coming weeks, before your first payment is due. Can I opt out of receiving paper statements in the mail? Yes, you can op...
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Last Updated: 03/09/2026
in Newly Closed Loans Your browser does not support HTML5 video. ...
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Last Updated: 03/09/2026
in Contact Us
Questions about how and where to make payments? Check out Ways to Pay for a variety of options online, by phone, and by mail. Mail a Payment: PO Box 660217 Dallas, TX 75266-0217 Overnight & Payoff Funds: 10800 E Geddes Ave, Suite 100 En...
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Last Updated: 03/09/2026
in Contact Us
Home Insurance If you have a new insurance policy, please send the new policy documents to us as follows: Online (it’s quick and easy!): By mail: ISAOA / ATIMA PO Box 961254 Fort Worth, TX 76161 By email: If you have an ...
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Last Updated: 03/09/2026
in Contact Us
Other Correspondence PO Box 4638 Englewood, CO 80155 Designated Address for Notices of Error & Information Requests PO Box 3398 Englewood, CO 80155
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How can I draw money from my HELOC account? When eligible for draws/advances, we offer a few convenient options: Online: Log in to our website or app to initiate an ACH draw/advance to transfer funds to your designated checking/savings acc...
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A Home Equity Line of Credit (HELOC) is a type of second mortgage that provides access to the equity in a home on an as-needed basis, often with a variable interest rate. The home is used as collateral against the line of credit. Similar to a...
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How can I close my HELOC? To permanently close your account, follow these steps: Request a payoff quote through our website or app, by phone or by email. Pay off the entire balance. Sign and return an authorization form to close your accou...